Refund policy
Luxaara – 7 Days Return & Refund Policy
Last Updated: June 2026
At Luxaara, customer satisfaction is our priority. If you are not completely satisfied with your purchase, you may request a return within 7 days of receiving your order.
Eligibility for Returns
To be eligible for a return:
- The item must be unused, unwashed, and in its original condition.
- All original tags and packaging must be intact.
- Return request must be submitted within 7 days of delivery.
- Proof of purchase/order number is required.
Non-Returnable Items
The following items are not eligible for return:
- Customized or personalized products.
- Products damaged due to misuse or improper handling.
- Items returned without original tags or packaging.
Return Process
- Contact our support team within 7 days of delivery.
- Provide your order number and reason for return.
- Once approved, return instructions will be shared.
- After receiving and inspecting the item, we will process your refund.
Refunds
- Approved refunds will be processed within 5–7 business days after the returned item is received and inspected.
- Refunds will be credited to the original payment method.
- Shipping charges (if any) are non-refundable unless the item received was defective or incorrect.
Damaged or Wrong Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photos of the product and packaging. We will arrange a replacement or full refund at no additional cost.
Contact Us
For return and refund requests, please contact:
Email: support@luxaara.com
Brand: Luxaara